At our store puntocom, we respect your privacy and are committed to protecting the personal information you share with us. This privacy policy describes how we collect, use and protect your information.
We may collect personal information such as your name, email address, phone number, shipping address and payment details when you make a purchase or register on our site. We also collect information automatically, such as your IP address and browsing data.
We use the information collected to process your orders, improve our services, personalize your experience on our site and send you promotional communications. We never sell, trade or transfer your personal information to third parties without your consent, except when necessary to complete a transaction or comply with the law.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. We use encryption technologies to protect sensitive information transmitted online.
Our site uses cookies to improve your user experience. Cookies are small text files stored on your device that help us remember your preferences and track your use of the site. You can disable cookies through your browser settings, although this may affect the functionality of our site.
Our website may contain links to other sites. We are not responsible for the privacy practices of those sites and we recommend that you review their privacy policies before providing them with any personal information.
The “PuntoCom IA” chat answers using artificial intelligence from an external provider. The conversation is not stored on our servers: it stays in your browser. Please do not type sensitive data such as passwords or card numbers in the chat.
If you want us to let you know or write to you, you can leave your name, your WhatsApp number and, if you wish, your email in the chat card and agree to be contacted. We use them only to communicate with you about the product or service you asked about, we do not sell them or share them with third parties, and we keep them for 12 months. We keep the text of the consent you gave and the date.
We anonymously record which products are searched for in the chat (without your name, conversation or IP address) to decide what to keep available. At any time you can ask for access to, correction of or deletion of your data, or not to be contacted, by writing to info@puntocomstore.ec or on WhatsApp at +593 99 800 0084.
We reserve the right to update this privacy policy at any time. Any change will be posted on this page, and it is your responsibility to review this policy periodically to stay informed of any modification.
Last updated: 10/24/2026
Hi, write to us and we will get in touch right away